Terms and Conditions

Our 3 point guarantee,  No compromise:

1. Quality;  2. Service;  3. Value for Money

Branding:

We understand our clients requirements and therefore keep all our goods unbranded. The goods are sent out to third party addresses without a branding and invoices.

Availability and Delivery Procedures:

Please provide a complete delivery address which is available for receipt of goods between 9am and 5pm on working days. We are often able to give exact dates for delivery but cannot give specific times of day. The carrier will require a signature on delivery.
We aim to dispatch all products (without printing) within 1-3 working days (condition to stock availability). Orders including printing may take up to 7-10 days (after artwork approval). If you have a specific delivery requirement please check product lead times with our sales team at team@vividads.com.au or call directly on +6498016065.
TNT road express is our standard delivery. TNT's standard service is "road express". Extra cost applies for overnight service.
Clients are allowed to get their goods picked up at their cost.
Vivid Ads reserves the right to make the final decision on any applicable delivery cost.

Damaged / Missing Items:

On rare occasions where products have been damaged in transit, please inform our sales team immediately in writing. If on receipt you suspect the items have been damaged in transit please sign ‘DAMAGED’ on the carrier’s delivery note. You will then have 3 working days to inform us in writing (after receipt of goods). All damaged goods must be returned and pre-paid for delivery.
• Hardware (units) are ONLY covered under a warranty.
• Printed banners, graphics, pvc panels etc are NOT covered under any warranty.
*All our goods are for indoor use only*
* All the missing items must be reported within 3 working days.

Order Cancellation:

We strictly adhere to the following cancellation policy:
• If you cancel your order BEFORE it has been shipped, you will be assessed a 50% cancellation fee before credit is issued. 50% cancellation fee applies once the order has been placed.
• If you cancel your order AFTER it has been shipped, the cancellation will have to be treated as a Return with all applicable fees and 75% cancellation fees.
• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Returns Policy:

Items cannot be returned unless damaged or faulty. If you receive faulty goods, you will then have 3 working days to inform us in writing (after receipt of goods). We reserve the right to refuse any returns of any standard stock items unless the items are damaged or faulty. Damaged or faulty items will be replaced (customers pays for return of item/s and for replacement shipment). This does not apply to goods manufactured to customer’s specifications such as folding display panels etc. All refunds will be made by bank transfer only.

Discounted Pricing and Promotions : 

All our products are aggressively marked thus we have some terms in place in relation to promotions. Free delivery offer can be strictly availed if the delivery is to one single metro location in Australia. Discounted pricing and free delivery may not be used in conjunction with each other. No more than 2 orders can be placed under one company name or its associated companies to avail special offers. If you are a print reseller please contact us for reseller pricing and accounts. Client do however have an option to choose which promotional offer they choose to go ahead with as no two offer can be applied to the same order in a specific time period. We reserve the right to cancel your order if we believe it has no adhered to our terms and conditions.

All our goods are un-branded to keep your re-sale rolling!

 

Warranties*:

1 Year Warranty Offer: Vivid Ads guarantees all hardware items with this warranty for a period of 1 year from date of purchase, against any defective materials or workmanship.

Printed materials / printed graphics are NOT considered as hardware items and do not carry any warranty.

Note: Printed Materials are NOT covered under any warranty (Printed Graphic / Printed Material includes printing on fabric / PVC / Vinyl / Acrylic / Polyster material etc.

 

3 Year Warranty Offer: Vivid Ads guarantees all hardware items with this warranty for a period of 3 years from date of purchase, against any defective materials or workmanship.

Printed materials / printed graphics are NOT considered as hardware items and do not carry any warranty.

Note: Printed Materials are NOT covered under any warranty (Printed Graphic / Printed Material includes printing on fabric / PVC / Vinyl / Acrylic / Polyster material etc.

 

5 Year Warranty Offer: Vivid Ads guarantees all hardware items with this warranty for a period of 5 years from date of purchase, against any defective materials or workmanship.

Printed materials / printed graphics are NOT considered as hardware items and do not carry any warranty.

Note: Printed Materials are NOT covered under any warranty (Printed Graphic / Printed Material includes printing on fabric / PVC / Vinyl / Acrylic / Polyster material etc.

 

Plastic Wheeled Carry Cases / Soft Carry cases are NOT included under any warranty.

Carry Case zippers / locks / handles are also NOT covered under any warranty.

 

Please note:

Such defects will be determined by Vivid Ads P/L and not by any of its agents or distributors.

We hold the right to exhibit or displays any imagery of past projects on our website including all print media unless otherwise discussed prior to placing your order.

All images on the website are copyright and Vivid Ads P/L and its associated parent group will enforce these rights aggressively. 

Our product reviews are randomly selected by our marketing agency and may not hold any corelation to the illustrated images or project images.

Vivid Ads guarantees to replace if necessary or repair if appropriate, any defective part once the cause of the said defect has been determined.

It is a condition of this guarantee that it will specifically not cover any damage caused by neglect or misuse. Freight charges will be the responsibility of the client.